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Library Technology and Digital Strategies

Services

Application and Web development

Definition: Design, build, and deployment of software applications. LTDS develops both open-source and vendor provided applications utilizing various software platforms and languages. Application development is closely linked with the software development life-cycle (SDLC) and Agile processes. 

Point of Contact: Collin Brittle, Technology Development Lead, collin.brittle@emory.edu


Application support and Systems Administration (middleware)

Definition: Ensures applications and systems are operating as expected. The team is responsible design, integration, and monitoring of core systems including middleware and large-scale applications. Application support is also responsible for troubleshooting issues with applications, systems, and middleware and resolving issues where possible.

Point of Contact: Alex Cooper, Core Systems and Middleware Lead, alexander.cooper@emory.edu


AV design and support

Definition: Design and support of audio visual systems in staff conference rooms and event spaces for Emory University Libraries including cameras, projectors, room AV controls, computers, and sound systems.

Point of Contact: Mark Hogstrom, AV Support Lead, mark.hogstrom@emory.edu


Change management

Definition: Managing processes and tools for leading change for the organization as new technology products or services are introduced. Change management focuses on stakeholder engagement to achieved a desired outcome for the change. 

Point of Contact: Cari Lovins, Director Digital Programs and Client Services, clovins@emory.edu


Product management

Definition: Strategically driving the development, market launch, and continual support and improvement products for Emory University Libraries. 

Point of Contact: Cari Lovins, Director Digital Programs and Client Services, clovins@emory.edu


Program management

Definition: Strategic oversight and responsibility for the consistent delivery of large-scale initiatives within the various programs for Emory University Libraries including the Digital Repository, Digital Preservation, Discovery Systems, and Web. 

Point of Contact: Cari Lovins, Director Digital Programs and Client Services, clovins@emory.edu


Project management

Definition: Leading project teams to hit goals or complete deliverables within a set timeframe. Project manager are responsible for project documentation, planning, tracking, and communication—all with the goal of delivering work successfully within the constraints of time, scope, and budget. 

Point of Contact: Tiffany Miles, PMO Lead, tiffany.miles@emory.edu


Staff technology support and training (including Service Desk)

Definition: Oversight, maintenance, and support of staff technology including hardware and software. 

Point of Contact: Jack Scott, Technology Support and Training Lead, jack.thomas.scott@emory.edu