The Digital Programs and Client Services department is comprised of three units - Digital Program Strategy, Project Management Office, and Technology Support and Training. The department provides strategy and support of programs, products, projects and services in support of the library's mission.
Leadership: Cari Lovins, email@example.com
The Digital Product Strategy Unit is responsible for digital programs and products used for the curation, preservation, and discovery of the libraries resources for use in scholarship, publications, personal research and other engaging academic and non-academic pursuits. The unit engages in strategic, cross-departmental projects and programs including working with stakeholders to identify the development or acquisition of new products or reimagining current processes.
The unit provides product management, working with users and technologists to identify, prioritize, and implement new features for products in the programmatic areas of Discovery, Web, Digital Repositories and Digital Preservation. The Digital Product Strategy team maintains a queue of enhancement requests and is implementing a new process for reviewing and prioritizing requests to be scheduled on an annual basis in coordination with the Libraries Roadmap, as well as reviewing smaller feature requests on a quarterly basis.
People and Programs
Digital Repository: Emily Porter, firstname.lastname@example.org
Description: Emory University Libraries Digital Collections (digital repository) is the outcome of The Digital Library Program (DLP) project, which is a multi-year Emory Libraries initiative to promote best practices and provide long term access to Emory's unique digital assets and collections. A key offering of the Program is to develop a versatile and feature rich digital repository platform using the open source Samvera (formerly Hydra) framework.
Links to products and additional information:
Digital Preservation: Kathryn Michaelis, email@example.com
Description: Developing processes and identifying products to ensure digital assets for Emory University Libraries remain accessible and usable.
Links to processes and policies:
Discovery Systems: (Interim) Cari Lovins, firstname.lastname@example.org
Description: Products and systems for the purpose of discovering and finding library resources including items in Emory University Libraries catalog, and electronic resources.
Products and Platforms:
Web Program Manager: (Interim) Rosalyn Metz, email@example.com
Description: Management of Emory University Libraries web sites and content management systems.
Products and Platforms:
The PMO serves as a central resource for the successful planning and execution of library-wide strategic initiatives as well as projects and processes for technology programs. The PMO’s scope of work includes portfolio analysis for strategic initiatives, management of strategically important and complex projects, optimization of project operation, and to promote project management standards through consultations and training.
Tiffany Miles, PMO Lead, firstname.lastname@example.org
Torri Miller, Project Manager, email@example.com
The Technology Support and Training unit is responsible for operational support for all libraries staff technology including desktops, laptops, peripheral devices, and software. This unit also provides core IT Service Desk support for Libraries staff including technical consulting, troubleshooting and problem resolution, network and telecommunications requests, and A/V design and support for staff spaces including conference rooms, classrooms, and event spaces.
Jack Scott, IT Manager, firstname.lastname@example.org
Mark Hogstrom, Audio Visual Lead, email@example.com
Paul Preyer, Technology Support, firstname.lastname@example.org